Terms of service

1. General provisions

The service provider is OUTOFPLACE POLAND sp. z o.o., registered office at ul. Żabia 4, 18-400 Łomża, Poland, KRS 0001163427, NIP 7182173789, REGON 541259259, share capital PLN 5,000, registry court: District Court in Białystok, 12th Commercial Division of the National Court Register.

Contact: contact@portivo.eu, phone +48 502 856 472.

These terms are provided free of charge at portivo.eu/regulamin in a form that allows them to be downloaded, stored and printed.

2. Definitions

Operator / Service Provider - OUTOFPLACE POLAND sp. z o.o.

Platform / Portivo - the Portivo service and application, including the modules: fleet management, bookings, payments, quoting, customer site, marketing and CRM, protocols and history.

Client - an entrepreneur within the meaning of Art. 43[1] of the Polish Civil Code who uses the Platform under a contract.

Contract - the services agreement concluded between the Operator and the Client.

Price list - the current subscription price list at portivo.eu/cennik.

3. Scope and nature of the service

Portivo is software in the SaaS model for entities renting vessels and watercraft.

The Operator provides services to entrepreneurs (B2B). The Platform is not aimed at consumers within the meaning of Art. 22[1] of the Polish Civil Code.

Use of the Platform requires: a current web browser (Chrome, Safari, Firefox, Edge in a vendor-supported version), an internet connection and an active email address.

4. Contract conclusion and account

The Contract is concluded on the basis of individual arrangements (demo form lead, quote, signed agreement or online acceptance of the terms).

The Client undertakes to provide accurate identification data and to keep it up to date.

The Client is responsible for the confidentiality of login credentials and for actions taken on the account. Each user should have individual access credentials.

5. Payments

The Client pays the subscription fee in accordance with the Price list or an individual offer. Payment is made by bank transfer to the Operator's account indicated on the invoice.

VAT invoices are issued in accordance with applicable regulations (the Polish National e-Invoice System KSeF from 1 February 2026).

Non-payment within 14 days of the invoice due date entitles the Operator to suspend access after prior notice by email.

6. Rights and obligations of the parties

The Operator undertakes to provide the services with due diligence and to maintain the Platform in a state allowing use in accordance with the documentation.

The Client undertakes to use the Platform in accordance with the law, these terms and good practice. Activities compromising system security are prohibited (vulnerability scanning, brute-force attacks, reverse engineering, circumvention of subscription limits).

The Client is responsible for content entered into the Platform and for the lawfulness of its own processing of end-customer personal data (consents, privacy policies, GDPR controller obligations).

7. Complaints

Complaints should be submitted to contact@portivo.eu with a description of the problem, reproduction steps and date and time of occurrence.

The Operator responds to complaints within 14 days of receipt. Where additional information is required, the time runs from the day it is provided.

8. Liability and SLA

The Operator strives for continuous availability of the Platform. We aim for 99.5% monthly availability as a standard, excluding scheduled maintenance announced at least 24 hours in advance.

Subject to mandatory provisions of law, the Operator's liability is limited to the amount of the fees paid by the Client in the 12 months preceding the event causing the damage.

The Operator is not liable for lost profits, indirect damages or damages resulting from force majeure.

9. Data processing agreement

Where the Client processes personal data of its end customers in the Platform, at the Client's request we conclude a separate data processing agreement (DPA) in accordance with Art. 28 GDPR.

10. Termination

The Contract may be terminated in accordance with individual arrangements (typically with one month's notice ending with the billing period).

The Operator may terminate the Contract with immediate effect in the event of a material breach by the Client, in particular attempts to compromise security or payment arrears exceeding 60 days.

11. Changes to the terms

The Operator may amend these terms for important reasons (changes in law, change in the scope of services, security). Clients are notified of changes by email with at least 14 days' notice; lack of objection is deemed acceptance.

12. Final provisions

The governing law is Polish law. Disputes are subject to the court competent for the Operator's registered office.

In matters not regulated, the Polish Civil Code and the Act on Electronic Provision of Services apply.

These terms enter into force on 8 June 2026.